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If you require an exchange or refund, please send an email to with the reason an exchange or refund is required. 

Return requests are only valid within 14 days of purchase.

All products must be returned in a resalable condition. If products are deemed not to be in a resalable condition they will not be refunded or exchanged.

Return postage needs to paid for and arranged by the customer submitting the return or exchange.

Return postal address is:

Done London

Unit 2, Submarine Cable Depot,

Warspite Road,


SE18 5NX

Please remember to write the order number on a piece of paper and place it inside the return package before sealing and posting it.

Returns and Exchanges
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